AAP General News (Australia)
04-10-2008
FED: Closure of CDMA network not yet finalised=2
Telstra said the customer issues passed on to the telco by Senator Birmingham had been addressed.
Telstra spokesman Peter Taylor said a hotline had been established to help customers
who were experiencing genuine problems with their Next G mobile devices and in some instances
customers had been assisted in swapping over their handsets.
He said people living and working in fringe coverage areas should ensure that they
purchased "blue tick" handsets, which are recommended for handheld use in rural coverage
areas.
"In addition to the establishment of the 1800 888 888 hotline, Telstra has put in place
a number of other programs to make it easier for customers to make the move from the old
CDMA network," Mr Taylor said.
"(This includes) putting extra staff on the road to demonstrate coverage equivalence,
monitoring dropout rates, and introducing a shop accreditation program to ensure customers
get the appropriate advice on Next G handsets and accessories."
AAP kms/sb/af/de
KEYWORD: CDMA 2 CANBERRA (REOPENS)
2008 AAP Information Services Pty Limited (AAP) or its Licensors.
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